Your Questions, Answered: Salsa Queen FAQs

Stores may not carry all of our products, so sometimes your favorite salsa might not be available. But don't worry, you've got a few options:

1. Contact the store manager: Let them know which product you'd like them to carry. You'd be surprised how much influence your request can have.

2. Check other stores using our store locator: Store Locator

3. Order online: You can always order from our website, and we'll have it delivered right to your door!

   Check other stores using our store locator: Costco Roadshows
   

Great question! This is completely normal and actually a sign that our Roasted Tomatillo Salsa is made with real, natural ingredients. A few times a year, depending on the tomatillos we source, the natural pectin levels can be higher than usual. Pectin is a naturally occurring fiber found in fruits and vegetables, and in this case, it can cause the salsa to develop a thicker, gel-like consistency.

If you notice this happening, just give it a good stir—it’s perfectly fine to eat and doesn’t affect the flavor or quality.

There are ways to prevent the gelling, but we’ve intentionally chosen not to use them. One option is overcooking the tomatillos, but that would reduce their nutritional value. The other is adding fillers or stabilizers, but we stick to just five simple ingredients and don’t believe in adding anything unnecessary.

So rest assured, if your Roasted Tomatillo Salsa thickens up a bit, it’s just nature doing its thing!

Our products are often available in various Costco locations. However, availability can vary by region and store. To find our salsa at a Costco near you, here are a few steps you can take:

1. Use our Store Locator: Utilize our Roadshow Locator to find Costco locations that carry our salsa. This tool makes it easy to locate our products in your area.

2. Look out for roadshows: We frequently participate in roadshows at various Costco locations. These roadshows are a great opportunity to sample our products, ask questions, and purchase directly from us. Keep an eye out for announcements on our social media or website regarding upcoming roadshow dates and locations.

3. Contact us: If you're having trouble finding our products at your local Costco, feel free to reach out to us. We're happy to help you locate the nearest store carrying our salsa or provide alternative purchasing options.

We ship our products in a recyclable Styrofoam container with multiple cold packs to keep them fresh. Since our products need to stay cold during shipping, please refrigerate them immediately upon arrival. Your order will arrive within 1-2 business days. We ship Monday through Wednesday for standard orders to ensure timely delivery.

Important note: Orders placed after Wednesday will be shipped the following Monday.

The order cut-off time is 3 pm (Mountain time). Any order placed after 3 pm will be processed the next business day.

If your shipment hasn't arrived within the expected delivery time, here are a few steps to help you:

1. Check your tracking information: You should have received a tracking number via email when your order was shipped. Use this number to track your package on the UPS website.

2. Verify shipping address: Ensure that the shipping address provided is correct and complete.

3. Shipping timelines: Remember that we ship Monday through Wednesday for standard orders, with next day air available for Thursday shipments. Orders placed after Wednesday are shipped the following Monday.

4. Weather or delays: Occasionally, severe weather or other unexpected delays can affect shipping times. Please check for any relevant updates from UPS.

5. Contact us: If you still can't locate your shipment or have any concerns, please reach out to our customer service team. We're here to help resolve any issues and ensure you receive your order promptly.

We apologize for any inconvenience and appreciate your patience.

Currently, we only ship our fresh products within the United States due to their perishable nature and the need for rapid delivery. However, we do offer worldwide shipping for our freeze-dried products, which have a longer shelf life and maintain the same great flavors. Additionally, we provide free shipping on orders of 20+ units of our freeze-dried products.

We are always looking for ways to expand our shipping capabilities for fresh products. Please stay tuned for any updates on international shipping in the future.

Placing an order with us is easy and straightforward. Here's how you can do it:

1. Visit our website: Head over to our website at salsaqueen.com.

2. Browse our products: Explore our range of fresh and freeze-dried salsas. You can find detailed descriptions and pricing information for each product.

3. Add to cart: Once you've found the products you want, select the desired quantity and click "Add to Cart."

4. Review your order: Go to your shopping cart to review your selected items. Make sure everything is correct.

5. Proceed to checkout: Click on the "Checkout" button to enter your shipping and payment information. Follow the prompts to complete your purchase.

6. Order confirmation: After placing your order, you'll receive an email confirmation with your order details and tracking information.

If you need any assistance or have questions during the ordering process, feel free to reach out to our customer service team. We're here to help!

• Your shipping, order information & billing address.
• Phone number & email address for order confirmation and invoice.
• Payment method – please provide a credit card number to complete your order.

Our salsa stands out for several reasons:

1. Quality Ingredients: We use only the freshest, high-quality ingredients to ensure the best taste and nutritional benefits. Each batch is crafted with care, from hand-picked vegetables to our unique blend of spices.

2. Health Benefits: Our salsa is rich in vitamins, antioxidants, and dietary fiber, making it a healthy choice. It's also low in calories and fat, and free from added sugars and artificial preservatives, making it suitable for various dietary needs.

3. Unique Flavors: We offer a wide range of flavors, from classic Mild, Medium, and Hot to unique blends like La Chingona and Mango Pineapple. Our flavors cater to diverse taste preferences, providing something for everyone.

4. Woman-Owned Business: We're proud to be a woman-owned business that prioritizes flavor, health, and customer satisfaction. We emphasize the quality and health benefits of our offerings while supporting the community.

5. Eco-Friendly Packaging: We care about the environment, which is why we use recyclable Styrofoam containers for shipping. Our commitment to sustainability extends to every aspect of our business.

6. Customer Engagement: We value our customers and their feedback. Whether it's through personalized responses or participating in roadshows and events, we strive to build strong relationships with our customers and continuously improve our products.

Our salsa is more than just a condiment—it's a flavorful, healthy, and ethically crafted addition to your meals. We hope you enjoy it as much as we love making it!